Business & Systems Analysis
Requirements elicitation, current- and future-state workflows, gap analysis, user stories, acceptance criteria, traceability, and UAT planning.
- BRD / FRD
- Process mapping
- RTM
- UAT
Senior Business Analyst · Senior Technical Writer
Clarity for
complex systems.
I turn fragmented requirements, technical knowledge, integrations, and workflows into clear deliverables that teams can build, test, govern, and use.
15+years translating complexity
100+systems documented
300+global vendors supported
8industries served
Core expertise
From discovery to adoption.
One connected practice: understand the system, align the people, and create the artifacts that move work forward.
APIs & Systems Integration
Clear specifications for interfaces, data flows, dependencies, cloud environments, security controls, and system-to-system alignment.
- REST APIs
- OpenAPI
- JSON / XML
- AWS / Azure
Technical Documentation
Implementation-ready SOPs, runbooks, release notes, test procedures, knowledge-transfer assets, and accessible user documentation.
- SOPs
- Section 508
- Confluence
- SharePoint
Selected impact
Work that made
complexity usable.
Outcomes across banking, retail, product innovation, aviation, telecommunications, cloud, and enterprise software.
01
Banking · Systems Integration
Made complex enterprise systems operationally visible
Created and governed System Integration Documents covering architecture, ownership, network flows, APIs, cloud dependencies, security controls, release history, and disaster-recovery connectivity.
Comerica Bank100+environments documented
02
Retail · Global Adoption
Turned a new platform into a usable global workflow
Translated product behavior into presentations, training modules, quizzes, surveys, participant communications, and practical support materials for worldwide adoption.
Signet Jewelers300+vendors supported
03
Product · Innovation
Moved an emerging product from concept toward validation
Led product requirements and communications for a Java-based wireless monitoring platform that advanced to a funded 2026 university research study.
PonyUp Technologies · VetCheq$1.8Mplatform initiative
04
Enterprise · Knowledge Management
Created a reliable source of truth for distributed teams
Built reusable templates, standardized operating procedures, and a centralized SharePoint repository that strengthened onboarding, version control, and knowledge continuity.
ToyotaSOPgovernance established
05
Aviation · Compliance
Translated engineering requirements into validated evidence
Converted FAA and engineering requirements into test procedures, logs, traceable documentation, and Section 508-compliant materials ready for review and operational use.
Verizon · FAA508accessible procedures
06
Aviation · Cloud Logistics
Connected cargo workflows to modern cloud delivery
Defined requirements for cargo and logistics applications, supported cloud-based microservices, maintained Confluence content, and produced acceptance-testing assets and release notes.
Southwest Airlines2 cloudAWS & Azure ecosystems
Working method
A practical path from ambiguity to action.
The deliverable matters—but so does the investigation, alignment, and validation that make it trustworthy.
- 01
Discover
Interview stakeholders, review existing artifacts, and expose assumptions, gaps, risks, and dependencies.
- 02
Model
Make systems visible through process flows, data mappings, use cases, and current- and future-state analysis.
- 03
Specify
Turn decisions into precise requirements, API and integration details, acceptance criteria, and controlled documentation.
- 04
Validate
Partner with engineering and users through reviews, traceability, UAT, governance, training, and adoption.
Methods & technology
Fluent across the delivery environment.
Tools serve the work: clear decisions, traceable requirements, reliable documentation, and responsible AI-assisted analysis.
Analysis & delivery
- Jira
- Azure DevOps
- Confluence
- Visio
- Miro
- Agile / Scrum
- Kanban
- Waterfall
Systems & integration
- Swagger / OpenAPI
- REST APIs
- SQL
- JSON
- XML
- YAML
- Git
- ServiceNow
Cloud & documentation
- AWS
- Microsoft Azure
- SharePoint
- FrameMaker
- Microsoft 365
- Power BI
- Section 508
- UAT
AI-enabled practice
- ChatGPT
- Copilot
- Claude
- Gemini
- Research synthesis
- Requirements refinement
- Workflow analysis
- Human review
Open to the right challenge
Let's make the complex usable.
Available for remote Senior Business Analyst, Technical Business Analyst, Senior Technical Writer, and systems-documentation opportunities.